Frequently Asked Questions

We have compiled answers to the most frequently asked questions to make your shopping experience easy and hassle-free.

1. How do I place an order?

Browse our collection, choose your favorite products, select size and color, and click "Add to cart" .
When you're ready, proceed to checkout and follow the steps to complete your purchase.

2. Can I change or cancel my order?

We process orders quickly to ensure fast delivery.
If you need to change or cancel, please contact us within 24 hours at service@osloora.com .
We do our best, but after the order has been processed or shipped, changes may be impossible.

3. Which size should I choose?

Each product page has a detailed size guide .
If you are unsure, contact support or check customer reviews for advice on sizing.

4. How do I track my order?

When the order is shipped, you will receive an email with the tracking number .
Use the number on the carrier's website for updated status.

5. Do you offer international shipping?

Yes. We ship worldwide .
Shipping costs and delivery times vary by country.

6. How do I return or exchange an item?

Not satisfied? You can request a return or exchange within 30 days of receipt.
See the Returns and Exchanges page for detailed steps.

7. Is my personal information safe?

Yes. We use SSL encryption and secure payment solutions.
We do not share information with third parties for our own purposes.

8. Do you offer gift certificates?

Not right now, but they're coming soon. Stay tuned.

9. How do I contact customer service?

Questions or need help? Email service@osloora.com anytime.
Our team will gladly assist you.

✨ Osloora — makes every transaction easy and secure. ✨