Contact us
Do you have any questions? Do you need help with an order? Or would you just like to share some Nordic inspiration?
We always appreciate hearing from you – your messages make our day a little brighter.
💌 Contact us
Can't find the answer you're looking for on our information pages or FAQ? No need to worry — we're just one message away.
📧 Email: service@osloora.com
To help us assist you more quickly, please provide the following information when contacting us:
- Full name
- Phone number
- By city or region
- Pictures of the product (in case of return, exchange or damaged goods)
We usually respond within 24 hours (excluding Sundays).
🕘 Customer service opening hours
Monday – Friday: 09:00 – 17:00
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed (but you can still send an email — we'll reply on Monday)
❓ Frequently Asked Questions
Question: How long does it take to receive the order?
Answer: Orders are processed within 3-5 business days before shipment.
Delivery usually takes 15–20 business days , depending on where you live.
Please note that holidays may slightly delay delivery times.
Question: What is your return policy?
Answer: Once we have received and inspected the returned item, we will process the refund or exchange within 14 days .
Question: How can I contact you regarding my order?
Answer: Simply send us an email to service@osloora.com , or use the contact form on this page — we'll be happy to help!
Thank you for choosing Osloora .
We are here to make your shopping experience as harmonious and inspiring as the nature in the north. ❄️✨